Frequently asked questions
Where are the bikes located?
You can find the bikes tethered to racks at the east end of town in Ocean Beach on the corner of Bay Walk and Surf View Walk. The other parking station is located at the Ocean Bay Park ferry terminal.
Why isn't the lock opening?
The lock is powered by Bluetooth so make sure it is enabled on your smart phone to ensure the Bloom Bikes app functions properly.
What app do I get?
The Bloom Sharing app is available for free on the apple app store and the google play network. Search Bloom Bikes and join South Shore Bay Bikes to get started.
How can I make sure I get a bike?
You can reserve a bike in the app for up to 15 minutes before your ride. You are able to view the location of bikes in the app as well.
How many bikes can I rent?
You can only rent one bike per device. However your credit/debit card can be linked to more than one account
What plans are available?
We currently only offer our half hour plan. You are charged $7 for your first half hour and $6 for every half hour after that. We will soon be offering, 3 day, 7 day, and seasonal rentals.
How do I lock the bike?
Press the stop button in the app to end your ride. Wait five seconds and engage the lock manually by pressing the button on top of the lock to secure the metal bar through the back tire. Please make sure to put the loop of a Bay Bikes tether through the ring lock as well to properly secure the bike to the parking rack
Where can I ride?
Bikes are available for riding everywhere between Ocean Beach and Ocean Bay Park. You should be aware of all village and hamlet laws. There is no bicycle riding in the village of ocean beach from Friday at 7pm to Sunday at 7pm. Bicycle riding is prohibited on Bay Walk(Main Street) in the Village of Ocean Beach. You are more than welcome to walk your rental through town.
Common Bug Fixes
Make sure your bluetooth is on.
Restart the app by swiping it away and opening it again.
Wait 5 seconds after reopening the app in case your wireless networks service is slow in that area.
Text or Call 516-652-0548 with any issues. Dakota and Scott will be back to you shortly